1. Please review before purchasing
Arun Sharma Academy provides digital courses, live classes, recordings, tests, mentoring and related educational services. Because access to digital material may be granted immediately, course fees are generally non-refundable once access has been activated or a material part of the service has been used, except in the circumstances below or where applicable law requires otherwise.
Any course-specific refund or trial terms clearly displayed before payment form part of this policy for that purchase. If a course-specific term is more favourable to the student, that term will apply.
2. When a refund may be approved
We will review a refund or payment-reversal request where:
- The same transaction was charged more than once.
- Payment succeeded but the purchased course cannot be provided and we are unable to restore access or offer a reasonable equivalent.
- ASA cancels a paid programme and does not provide a reasonable rescheduled batch, replacement or credit acceptable to the student.
- The amount charged differs from the final amount authorised at checkout because of a confirmed technical error.
- A refund is required under applicable consumer law or has been expressly promised in writing for that offer.
3. Circumstances that are normally not refundable
Unless a course-specific offer says otherwise, refunds are normally not provided for:
- A change of mind after digital access, recordings, tests, downloads or community access have been provided.
- Failure to attend live sessions or use the course during its stated access period.
- Personal schedule changes, examination-plan changes or a decision to purchase another course.
- Dissatisfaction based solely on examination percentile, admission, interview or employment outcome.
- Device, internet, browser or network problems outside ASA’s systems where the course remains otherwise accessible.
- Account suspension caused by credential sharing, unauthorised redistribution, abusive conduct or another material breach of the Terms & Conditions.
4. Failed, pending or duplicate payments
Checkout is operated through TagMango and its payment partners. A failed or pending payment may be automatically reversed by the bank or payment provider without ASA receiving the funds. These reversals follow the provider’s and bank’s processing timelines.
If an amount is debited but no successful order or access appears, do not make repeated payments without checking the transaction status. Send us the transaction reference and a payment screenshot with sensitive banking details hidden. We will coordinate with the provider and either arrange access or confirm the appropriate reversal or refund path.
5. How to request a refund
Email info@arunsharmaacademy.com as soon as possible and ordinarily within seven calendar days of payment. Include:
- The student’s name, registered phone number and email address.
- The course name, payment date, amount and transaction or order reference.
- The reason for the request and relevant supporting information.
The seven-day request period does not create an automatic right to a refund, and it does not limit any longer period or remedy available under applicable law.
6. Review and processing
We may verify course usage, access history, payment records and communications before deciding a request. We aim to acknowledge a complete request within three business days and communicate the decision or any additional information needed within seven business days.
An approved refund will ordinarily be sent to the original payment method through the payment provider. After initiation, the bank or provider may require an additional five to ten business days to reflect the amount. Processing time is outside ASA’s direct control.
7. Course transfers, credits and rescheduling
Where a refund is not appropriate, ASA may—at its discretion and where academically practical—offer a batch transfer, course credit, access extension or replacement programme. Any such arrangement must be confirmed by ASA in writing and may be limited to the original student.
8. Contact and grievance escalation
Refund questions and grievances should be sent to the Grievance Officer at info@arunsharmaacademy.com or raised by calling +91 95958 06833. Please allow the review process above to finish before escalating the same transaction through multiple channels.
Nothing in this policy limits rights or remedies that cannot be excluded under applicable Indian consumer law.